Shipping policy

Madeleine S Jewellery

Overview

Each piece is made to order and prepared with care.

We offer complimentary insured express shipping on all orders, both domestically and internationally, to ensure your jewellery arrives safely and promptly.

Production Time

All jewellery is made to order. Production typically takes 4-6 weeks, depending on:

Design complexity
Stone sourcing
Order volume

Once complete, your piece will be prepared for dispatch.

Shipping & Delivery

All orders are shipped via trusted carriers with tracking provided
A signature may be required upon delivery
Estimated delivery times vary depending on your location

International Orders

Customs duties, taxes, or import fees may apply and are the responsibility of the recipient
Shipping times may vary by destination

Delays

While we strive to meet all estimated timelines, delays may occur due to carrier issues, customs processing, or circumstances beyond our control.

Risk & Responsibility

Responsibility passes to you upon dispatch. We are not liable for delays, loss, or damage caused by third-party carriers. Assistance will be provided wherever possible.

Incorrect Details

Please ensure all shipping information is accurate at purchase. We cannot be responsible for delays or lost orders due to incorrect details.

Contact

For shipping enquiries: