Refund policy

Madeleine S Jewellery

Each piece is created to order and crafted to your individual specifications.

For this reason, all custom-made jewellery is considered final sale.

Within 24 hours of purchase

Orders may be cancelled for a full refund, provided production has not commenced.
After production has begun

Orders cannot be cancelled or refunded. This includes once materials have been sourced, stones selected, or crafting has commenced.

Where a deposit is taken, it becomes non-refundable once production has commenced, as it covers design, sourcing, and materials.

Adjustments may be accommodated prior to production.

Once production has begun, changes may not be possible. Where changes can be made, additional costs and revised timelines may apply.

As each piece is made to order, we do not accept returns or exchanges for:

We encourage careful review of all design details prior to confirming your order.

Each piece is carefully inspected prior to dispatch.

If you believe your item has a fault, please contact us within a reasonable timeframe with:

We will assess the item and advise on the appropriate resolution.

This policy operates in accordance with the Australian Consumer Law.

You may be entitled to a repair, replacement, or refund where a product:

For all enquiries, please contact:

Madeleine S Jewellery

general@madeleine-s.com.au